Sony laptop broken? It's your fault sir

Sony appear to be leading the way in showing how not to provide customer service. A laptop just coming up to a year old and the Y button has fallen off with no sign of miss use. This is considered as a hardware fault and therefore not covered by Sony's warranty. As said by the Sony Support Manager...

Buttons should not fall off sir, therefore this must be your fault. Read more: Sony laptop broken? It's your fault sir